Delivery Policy
This shipping policy applies to SSIK LOVE SPÓŁKA Z LIMITED LIABILITY (LLC) and is part of our website’s Terms of Use.
By using our WWW.SSIK.LOVE website or by being our partner, you agree to this shipping policy and our Terms of Use.
As [SSIK LOVE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (LLC)], we are an online store and our vendors/partners are required to comply with the consumer laws in their country.
Please note that [SSIK LOVE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (LLC)] supports vendors/partners in the shipping and delivery process, but vendors/partners are responsible for the safe delivery of the order to the customer.
If you feel that these rules are not followed, please contact us to resolve the problem – CONTACT@SSIK.LOVE (within 10 working days of the delivery date).
Content:
- Shipping & Delivery
- Shipping Costs
- Fees for Returns
- Customs, Taxes and Duties
- Products Damaged During Shipping
- Delays or Non-Delivery
- Lost Shipment marked as “Delivered.”
1. Shipping & Delivery
Vendors/partners are responsible for shipping products to customers. If stores use delivery services, please remember that they are ultimately responsible for ensuring that the customer receives their order.
All orders are shipped to the addresses provided by customers when placing an order. Vendors/partners are not responsible for updating the delivery address after shipping.
The tracking number is mandatory from sellers. If the tracking number is not provided, the vendor/partner is fully liable if the shipment is lost or does not arrive. Once the tracking number is obtained, the vendor must enter it into the order (which will be automatically displayed in the order in the customer’s account).
2 Shipping Costs
In order for SSIK LOVE SPÓŁKA Z LIMITED LIABILITY (LLC) to offer a convenient shipping policy for both sellers and customers, we allow sellers to create their own shipping methods and costs based on their products and delivery location. Therefore, it is the responsibility of the store to choose its own rate for delivery of products depending on the country to which they ship. If the partner is unable to arrange delivery, SSIK LOVE SPÓŁKA Z OGRONICZONĄ ODPOWIEDZIALNOŚCIĄ (LLC) will handle the logistics procedure. Tracking number and shipping insurance are highly recommended, but optional.
The buyer must always be clearly informed of the total price of his purchase, including delivery and other related costs. The buyer only has to pay what is displayed as delivery costs at checkout. Partner or SSIK LOVE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (LLC) are responsible for additional delivery costs that buyers have not agreed to pay. Please note that possible customs and import fees are not included, as the store cannot anticipate these charges.
Free delivery is possible for orders processed in Poland when the sum of products in the shopping cart is min. 299 PLN. The rule applies to the minimum order before using the discount coupon.
For orders under 299 PLN, delivery costs within Poland are:
- InPost courier: PLN 12.99
- InPost parcel machines: PLN 11.99
The store may charge the customer a different price for delivering products to another country. This may be justified because postal fees are not the same in all countries. Before purchasing goods, the store must inform the customer of the available international delivery options and their costs.
3 Fees for Returns
Who pays for the return, SSIK LOVE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (LLC), the partner or the customer? It depends on the reason why the customer is returning the product.
If a customer sends back a product because it does not match the description in the ad or came damaged or defective, the store will bear the cost of standard return shipping, even if the store does not offer returns.
If the customer has simply changed
sentence or ordered the wrong product, then the customer will bear the cost of standard return shipping. The customer usually has to pay for return shipping, unless the store offers free returns, which should be specified in the product’s return policy. However, the store may charge the customer for the cost of delivery if the customer specifically requested a non-standard delivery (for example, express delivery).
SSIK LOVE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (LLC) highly recommends using a tracked shipping service when returning a product. Tracking numbers allow you to track your shipment and provide evidence in any disputes.
4 Customs, Taxes and Duties
Please note that if the product is shipped overseas, there may be VAT or CUSTOMS FEES in the destination country. These fees are usually required once the package arrives in the destination country. These fees are determined by the government of the buyer’s country, for which the buyer is solely responsible.
Neither SSIK LOVE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (LLC) nor our partners can predict what, if any, of these charges will be imposed. In addition, neither SSIK LOVE SPÓŁKA Z LIMITED LIABILITY (LLC) nor our partners will calculate, collect or remit sales tax for orders shipped to customers. For more information, please contact your local customs and post office.
Vendors are responsible for ensuring compliance with national and international shipping and customs regulations in the place where they choose to deliver products. In some countries, certain documents may be required before products are shipped. If the appropriate information is not provided, it may cause delays in the delivery of the order.
SSIK LOVE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (LLC) shall not be responsible for collecting or determining any customs duties or import VAT costs.
5. products Damaged during Shipping
The store is responsible for any damage to the goods from the time of shipment until delivery. Any damage caused during the shipment must be reported and action taken to resolve the problem by the courier company.
6 Delay or Failure to Deliver
If the customer has not received his order within 30 days or within the stipulated period, the store should inform the customer and give him an additional reasonable period for delivery. For example, if a store has informed a customer that delivery will be delayed by a week due to problems with suppliers, consider giving the customer that extra week. If the store still fails to deliver the order within the extended period, the customer has the right to terminate the contract and receive a refund as soon as possible. However, the customer does not have to give the store additional time if the store refuses to deliver, or if the agreed delivery date is crucial and the customer has informed the store in advance.
The customer may exercise this right at any time from the moment of placing the order until 14 days after receiving it (in the EU). It is enough to inform the store in writing. Please note that delivery may take a little longer if the package is stuck in the cells. If the shipment is delayed due to customs, please understand that the store has no control over this. If the store can prove that the shipment was sent on the expected date, but is delayed due to customs, the customer should not give a negative review because of this. If the products are delivered after cancellation by the customer, the customer must inform the store about the delivery of the canceled products. The customer has an additional 14 days from the date of notification to the store of the delivery of the goods to return the goods to the store. If the customer cancels the order, he should receive a refund from the store for:
- Goods that were delivered late
- Delivery costs, including additional charges for express delivery, if the customer incurred such charges
If the customer waited for delivery for an unreasonably long time (more than 30 days from the date of shipment), contacted the store and canceled the order, the customer must contact the store to have the store cover the cost of the return if the products were delivered after the cancellation.
The store is responsible for the delivery of products. It is the store’s responsibility to contact the delivery company and prove that the goods have been delivered. If the store can’t prove it (after 30 days from the date of purchase), the store will have to send the customer a similar product or give a full refund. Therefore, SSIK LOVE SPÓŁKA Z OGRONICZONĄ ODPOWIEDZIALNOŚCIĄ (LLC) strongly recommends the use of a tracking number during shipping to avoid disputes. For more information on consumer regulations in your country, please visit:
- Poland: Law on Consumer Rights
7. lost Shipment marked as “Delivered”
If the tracking information indicates that your package has been delivered but you cannot find it, please do the following:
- If you have a tracking number, check online with the courier to see if someone else took the delivery (such as a neighbor).
- Contact us to verify the delivery address from your order on WWW.SSIK.LOVE.
- Look in the mailbox or on the door for information about the delivery attempt.
- Look for a shipment near the delivery location.
- Wait 48 hours – In rare cases, packages can be marked as delivered up to 48 hours before actual delivery.
- Contact the courier company for further details.