Terms and conditions of the online store SSIK LOVE Sp. z o.o.

§1 General Information

  1. The online store, available at www.ssik.love, is operated by SSIK LOVE Sp. z o.o., headquartered at ul. Henryka Hubertus Jabłoński 14/28, 80-766 Gdańsk, Pomorskie, Poland, entered in the National Court Register under KRS: 0001055021, NIP: 5833486928.
  2. These Regulations set out the terms and conditions for the use of the online store SSIK LOVE Sp. z o.o.

§2 Definitions

  1. Seller – SSIK LOVE Sp. z o.o.
  2. Customer – a natural person, legal entity or organizational unit without legal personality who places an order in the Store.
  3. Consumer – a natural person making a transaction with an entrepreneur that is not directly related to his economic or professional activity.

§3 Rules of using the Store

  1. The customer can make purchases in the Store after accepting the Terms and Conditions and registering on the site.
  2. The store conducts retail sales via the Internet.

§4 Offer and Order Processing

  1. All products offered in the store are new, free of physical and legal defects, and legally placed on the market.
  2. Orders can be placed 24 hours a day.
  3. If the Customer chooses to pay by bank transfer or payment card – from the date of crediting the Seller’s bank account.

§5 Payments

  1. Payments can be made via PayPal or the PayNow payment gateway.
  2. The order is processed after the payment is credited to the Seller’s account.
  3. The online payment service provider for card payments is Autopay S.A.
  4. “Available forms of payment: Payment cards:

* Visa
* Visa Electron
* Mastercard
* MasterCard Electronic
* Maestro.”

§6 Withdrawal from the Agreement

  1. The consumer has the right to withdraw from the purchase contract within 14 days without giving any reason.
  2. The withdrawal period expires after 14 days from the date of receipt of the goods by the Consumer.

§7 Complaints

  1. Complaints about product defects can be submitted to the e-mail address of the Seller.
  2. The seller is obliged to respond to the customer’s complaint within 14 days of receipt.

§8 Final Provisions

  1. The Seller reserves the right to make changes to the Terms and Conditions for important reasons, such as changes in legislation, changes in payment and delivery methods, changes in the scope of the Seller’s business.
  2. In matters not covered by these Regulations, the provisions of Polish law shall apply, in particular the Civil Code and the Law on Consumer Rights.

§9 Delivery

  1. Delivery of ordered goods is carried out on Polish territory and to selected countries through courier companies. Detailed information about available delivery methods and costs can be found in the “Delivery” tab on the store’s website.
  2. The delivery time depends on the selected method and is listed with each product. This term is calculated from the moment the payment is credited to the Seller’s account.
  3. The seller is not responsible for delays in delivery caused by the actions or omissions of courier companies or other entities responsible for transportation.

§10 Returns of goods

  1. The customer has the right to return the purchased goods without giving any reason within 14 days from the day of receipt of the shipment, except for custom-made products, which are not subject to returns.
  2. To make a return, the customer should contact the Seller by email at contact@ssik.love to receive a return form.
  3. The cost of returning the goods shall be borne by the Customer, unless the Seller decides otherwise in the case of promotions or special conditions of sale.
  4. Return of the goods should take place immediately, but no later than within 14 days from the day on which the Customer informed the Seller of the withdrawal from the contract.
  5. A consumer who has concluded a distance or off-premises contract has the right to withdraw from the contract without giving any reason within 14 days.

§11 Refunds

  1. The Seller is obliged to return all payments received from the Customer, including the cost of delivering the goods (except for additional costs resulting from the choice by the Customer of a different delivery method than the cheapest ordinary delivery method offered by the Seller), immediately, and in any case no later than 14 days from the day on which the Seller was informed of the Customer’s decision to withdraw from the contract.
  2. The payment will be refunded using the same means of payment used by the Customer in the original transaction, unless the Customer expressly agrees otherwise.
  3. The seller may withhold reimbursement until it receives the goods back or the customer provides proof of their return, whichever event occurs first.
  4. If there is a need for a refund for a transaction made by a customer with a payment card, the seller will make the refund to the bank account assigned to the payment card of the ordering party.

§12 Privacy Policy of SSIK LOVE Online Store Sp. z o.o.

§1 Introduction

This Privacy Policy sets out the rules for the processing and protection of personal data of customers of SSIK LOVE Sp. z o.o., headquartered at ul. Henryka Hubertus Jablonski 14/28, 80-766 Gdansk, Pomeranian, Poland.

§2 Administrator of personal data The administrator of personal data is SSIK LOVE Sp. z o.o. Personal data are processed in accordance with the Regulation of the European Parliament and of the Council (EU) 2016/679.

§3 Purpose and scope of data collection Personal data is collected for the purpose of executing sales contracts, contacting customers and marketing purposes of the Administrator. Information collected includes. E-mail address, name, phone number, delivery address.

§4 Duration of data processing Personal data are stored for the period necessary for the execution of the sales contract, and after its termination for the period required by law or until you withdraw your consent.

§5 Cookies The online store website uses cookies to improve the quality of services, personalize content and analyze website traffic. Users can manage cookies through their browser settings.

§6 Rights of data subjects Data subjects have the right to access, rectify, erase or restrict processing of their data, and the right to object.

§7 Security of personal data The Administrator shall apply appropriate technical and organizational measures to protect personal data.

§8 Sharing of data Personal data may be shared with external entities only for purposes related to the performance of the sales contract.

§9 Changes to the Privacy Policy The Privacy Policy may be updated. The current version is always available on the store’s website.

Contact Information:

  • Address: ul. Henryka Hubertus Jablonski 14/28, 80-766 Gdansk, Pomeranian, Poland
  • E-mail: contact@ssik.love